Privacy Policy

This policy outlines how Brookwin collects, uses, and protects your personal information in compliance with GDPR, CCPA, and other privacy regulations.

 

1. Information We Collect

We collect information to provide better services to our clients and visitors:

1.1 Personal Information

  • Contact Data: Name, email address, phone number, company details
  • Account Data: Usernames, passwords, security questions
  • Payment Data: Billing address, payment method details (processed securely by our payment partners)
  • Communication Data: Emails, chat logs, support tickets

1.2 Technical Information

  • Device Data: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent, clickstream data
  • Cookies: Session cookies, preference cookies, security cookies (see our Cookie Policy)

2. How We Use Your Information

We use collected information for the following purposes:

  • To provide and maintain our services
  • To notify you about changes to our services
  • To allow participation in interactive features
  • To provide customer support
  • To gather analysis for service improvement
  • To monitor service usage and security
  • To detect, prevent, and address technical issues
  • For marketing and promotional communications (with consent)

Legal Basis for Processing: We process personal data under the following legal frameworks:

  • Performance of a contract with you
  • Your explicit consent
  • Compliance with legal obligations
  • Legitimate business interests

3. Data Sharing & Disclosure

We may share information with third parties only in these specific situations:

3.1 Service Providers

We employ third-party companies to facilitate our services (“Service Providers”), such as:

  • Cloud hosting providers (AWS, Azure)
  • Payment processors (Stripe, PayPal)
  • Customer support platforms (Zendesk, Freshdesk)
  • Marketing automation tools (HubSpot, Mailchimp)

These third parties have access only to perform these tasks and are obligated not to disclose or use it for other purposes.

3.2 Legal Requirements

We may disclose your Data if required by law or in response to valid requests by public authorities.

4. Data Security

We implement appropriate technical and organizational measures to protect personal data:

  • Encryption of data in transit (TLS 1.2+) and at rest
  • Regular security audits and penetration testing
  • Access controls and least-privilege principles
  • Employee privacy and security training
  • Incident response procedures

While we strive to protect your data, no internet transmission or storage system is 100% secure.

5. Your Data Protection Rights

Depending on your location, you may have rights under GDPR, CCPA, or other regulations:

5.1 Access & Portability

You can request copies of your personal data in a structured, machine-readable format.

5.2 Correction & Deletion

You may request correction of inaccurate data or deletion of your personal data.

5.3 Restriction & Objection

You can request restriction of processing or object to certain data uses.

5.4 Consent Withdrawal

Where processing is based on consent, you may withdraw consent at any time.

To exercise these rights, please contact us at support@admin-ahead.com. We respond to all requests within 30 days.

6. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside your country where data protection laws may differ. We ensure appropriate safeguards are in place:

  • EU-US Data Privacy Framework compliance
  • Standard Contractual Clauses
  • Binding Corporate Rules where applicable

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy:

  • Active clients: Duration of service plus 7 years for tax/legal compliance
  • Prospects: 2 years from last contact (unless consent is withdrawn)
  • Website visitors: Cookie duration as specified in our Cookie Policy

8. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children. If we become aware of such collection, we will take steps to delete the information.

9. Policy Changes

We may update this policy periodically. We will notify you of changes by posting the new policy on this page and updating the “Last Updated” date.

10. Contact Us

For questions about this privacy policy or your personal data:

Data Protection Officer:
Email: support@admin-ahead.com
Postal: Brookwin, 28PV+4JV, Kollamkudimugal, Mundampalam, Kochi, Kakkanad, Kerala 682021